As we continue in our efforts to provide you with the highest quality of care, we are constantly looking for methods to involve you in the maintenance and improvement of your health. To ensure you have current, comprehensive information, we are proud to introduce you to Healow, Lompoc Health's Patient Portal.
Healow is a secure and convenient place to manage your health records and those of your family. Please note, due to California and Federal patient privacy laws, access to Healow is not permitted for patients younger than 18 years of age.
With Healow you can:
To receive a Healow account, you must be invited by Lompoc Health. To request an account for our patient portal, please submit the form below or you may call or e-mail our Healow Support team.
If you forget your username or password, visit the account recovery page to have your username sent to your e-mail or to have your password reset.
What should I do before each visit?
I did not receive an e-mail with my username and password.
Allow up to 24 hours to receive your e-mail. The timing is based on volume and server load. Inform your provider's office if it's been more than 24 hours so that someone may help you.
I'm having trouble signing on. What can I do?
How do I change my username?
Please contact your provider's office if you want to change your username, and we will be happy to replace it for you.
How do I change my password?
Sign on to Healow with your existing password, then click the "Reset Password" option under "My Account."
I forgot my password.
Click the Trouble Logging In on the Login page.
How can I update my address or phone number?
Sign on to the Portal, then click the Personal Information option under My Account.
How can I update my emergency contacts or pharmacy?
Sign on to the Portal, then click the Additional Information option under My Account.
How can I send a message or an e-mail to the practice?
Sign on to the Portal, then click either the Message the Practice or Ask the Doctor option under My Account.
How can I request an appointment?
All appointment requests are available by phone only. Please call your provider's office, and we will be happy to schedule your appointment.
How can I see my billing statements?
Sign on to the Portal, then click the Latest Statement or Past Statement option under Account.
We are here to listen, understand and work with you to help you find a personalized solution to your specific situation.